If the Board is of the opinion that any complaint may be resolved by mediation, it may direct the parties concerned to attempt resolution of the dispute through such mediation by such mediator as the parties may mutually agree upon, or as provided for under any law for the time being in force in India.
Notes / Explanation
Appeal process. If you don't like the Board's decision, you can appeal to the TDSAT (Telecom Disputes and Settlement Appellate Tribunal).